Infrastructure Resilience & Uptime Policy

1. Purpose & Operational Objectives

Friendium operates a large-scale social networking platform that requires high availability, reliability, and fault tolerance. This policy establishes principles governing infrastructure design, redundancy, uptime expectations, and service continuity.

While Friendium strives for uninterrupted service, this policy clarifies that uptime is not guaranteed and that service interruptions may occur due to technical, security, legal, or force-majeure events.

2. Infrastructure Architecture

Friendium infrastructure is designed using distributed, redundant, and fault-tolerant architectures, which may include:

• Multi-region deployment strategies
• Load-balanced application layers
• Redundant databases and storage systems
• Failover and disaster recovery environments
• Cloud and hybrid infrastructure components

3. Availability Targets

Friendium sets internal service availability objectives but does not guarantee specific uptime percentages to users unless explicitly stated in a separate enterprise agreement.

Availability targets may vary by:

• Service component
• Geographic region
• Traffic load and peak usage periods
• Maintenance windows

4. Planned Maintenance & Downtime

Friendium may perform scheduled maintenance to ensure platform stability, security, and performance.

Maintenance may involve:

• Software updates and patches
• Infrastructure upgrades
• Security improvements
• Database migrations

Where feasible, Friendium will provide advance notice, but emergency maintenance may occur without prior warning.

5. Disaster Recovery & Business Continuity

Friendium maintains disaster recovery and business continuity strategies designed to restore critical services following major incidents.

These strategies may include:

• Data backups and replication
• Failover systems
• Emergency response playbooks
• Cross-functional incident coordination

6. Data Durability & Loss Risk

While Friendium implements safeguards to protect user data, data loss may occur due to unforeseen events such as hardware failure, software bugs, cyberattacks, or catastrophic incidents.

To the maximum extent permitted by law, Friendium disclaims responsibility for loss of content, messages, or user-generated data resulting from infrastructure failures.

7. Capacity Planning & Scalability

Friendium performs ongoing capacity planning to support user growth and traffic fluctuations.

However, unexpected usage spikes, abuse, or external events may impact system performance or availability.

8. Third-Party Dependencies

Friendium relies on third-party service providers, including cloud infrastructure, networking providers, and software vendors.

Friendium is not responsible for outages, disruptions, or failures originating from third-party systems beyond its reasonable control.

9. Security-Driven Service Interruptions

Friendium may intentionally limit, suspend, or degrade services in order to:

• Mitigate active cyber threats
• Contain security incidents
• Comply with legal or regulatory orders
• Protect user safety or platform integrity

10. Force Majeure Events

Friendium shall not be liable for service interruptions caused by events beyond reasonable control, including but not limited to:

• Natural disasters
• Power or network failures
• War, terrorism, or civil unrest
• Government actions
• Global internet disruptions

11. User Expectations & Responsibilities

Users are responsible for maintaining their own backups of important data and content. Friendium does not guarantee permanent storage of any content unless explicitly stated.

12. Limitation of Liability

To the fullest extent permitted by law, Nexa-Group and Friendium disclaim liability for indirect, incidental, consequential, or punitive damages arising from downtime, outages, or infrastructure failures.

13. Policy Changes

Friendium may update this policy at any time to reflect changes in infrastructure strategy, risk posture, or regulatory requirements. Continued use of the platform constitutes acceptance of updates.

14. Contact

Infrastructure & Operations: ops@friendium.com
Security: security@friendium.com
Legal: legal@friendium.com