Impersonation Enforcement Rules
This policy explains how Vibble detects, reviews, and enforces against impersonation of individuals, brands, and institutions.
1. What Counts as Impersonation
Impersonation occurs when an account intentionally presents itself as another real person, organization, or public figure. This may involve:
- Using someone else’s real name, photo, or brand as your own.
- Creating accounts that appear to be official support, brand, or government accounts.
- Posing as staff, moderators, or representatives of Vibble or Nexa Group.
2. Factors Vibble Considers
When assessing impersonation, we consider:
- Intent to deceive or mislead users.
- Likelihood of confusion based on profile presentation.
- Reported harms (fraud, harassment, financial loss, reputational damage).
- Whether the account clearly discloses parody, satire, or fan status.
3. Prohibited Impersonation Behaviors
- Operating fake “official” accounts for companies, institutions, or public figures.
- Running fake support/accounts to collect passwords, payment details, or personal data.
- Recreating another user’s profile (name, avatar, banners) with intent to confuse.
- Claiming false employment at Vibble, Nexa Group, or partners.
4. Enforcement Actions
Depending on severity and history, Vibble may:
- Require profile changes to remove misleading name, photo, or bio.
- Disable the account temporarily while investigating.
- Issue warnings or apply strike-based penalties.
- Permanently suspend accounts engaged in harmful or repeat impersonation.
- Remove badges or labels associated with misused accounts.
5. High-Risk Categories
Stronger enforcement applies to impersonation of:
- Government entities and election officials.
- Newsrooms, journalists, and emergency services.
- Financial institutions and payment services.
- Vibble and Nexa Group brands and staff.
6. Evidence & Reports
When reporting impersonation, users should provide:
- Links to the impersonating account and the real account.
- Screenshots showing misleading content.
- Any public statements or confirmations from the real person or entity.
7. Appeals & Mistaken Identity
If you believe your account was mistakenly flagged for impersonation, you may submit an appeal. Vibble may request additional documentation to confirm your identity or authorization.
8. Contact
Impersonation Reports: impersonation@vibble.com
Security & Abuse: safety@vibble.com
Appeals: appeals@vibble.com
