Vibble Refunds & Chargeback Policy
This Policy explains when refunds may be available for in-app purchases, subscriptions, and virtual currency on Vibble, and how chargebacks are handled.
1. General Rule
Vibble’s digital products (virtual currency, subscriptions, badges, boosts) are typically non-refundable once delivered, except as required by local consumer protection laws or platform (App Store / Play Store) rules.
2. Platform-Based Purchases
Purchases made through Apple or Google must usually be refunded via those platforms:
- Apple: Use the “Report a Problem” portal.
- Google Play: Use Google Play’s refund request process.
3. Unauthorized or Fraudulent Transactions
If you suspect unauthorized use of your account or payment method, you should:
- Update your password and enable additional security.
- Contact your payment provider.
- Notify Vibble via billing@vibble.org.
4. Chargebacks
When users initiate chargebacks, Vibble may:
- Revoke associated digital goods or benefits.
- Reverse creator earnings derived from disputed transactions.
- Restrict future purchases or monetization, and in severe cases, suspend or terminate accounts involved in fraudulent chargebacks.
5. Service Failures
In rare cases where Vibble fails to deliver a purchased digital item or subscription benefit, we may review and, at our discretion, grant credits or refunds where permitted by law and the app stores’ policies.
6. Contact
Billing Support: billing@vibble.org
Support: support@vibble.org
