Friendium Reporting & Safety Escalation Policy
This policy defines how users, moderators, automated systems, and external authorities report, assess, escalate, and respond to safety-related incidents on Friendium. It establishes a structured framework to protect individuals, the community, and the platform while ensuring lawful cooperation and procedural fairness.
1. Purpose & Safety Commitment
Friendium is a real-identity social platform operated by Nexa-Group. The reporting and escalation framework exists to ensure timely intervention when content or behavior poses a credible risk to users, public safety, platform integrity, or legal compliance.
Safety takes precedence over convenience, engagement metrics, and content reach.
2. Scope of the Reporting System
This policy applies to all reportable activity on Friendium, including but not limited to:
- Posts, comments, reactions, and shared content
- Private messages and group communications
- Profile information, usernames, and images
- Events, pages, and community spaces
- Off-platform conduct that creates on-platform risk
3. Who Can Submit Reports
- Any registered Friendium user
- Individuals referenced or targeted in content
- Parents or legal guardians (where minors are involved)
- Authorized representatives
- Trusted flaggers and partner organizations
- Automated detection systems operated by Nexa-Group
4. Categories of Reportable Issues
- Harassment, bullying, or threats
- Hate speech or discriminatory abuse
- Self-harm or suicide risk
- Child safety concerns
- Sexual exploitation or coercion
- Doxxing or privacy violations
- Misinformation posing real-world harm
- Impersonation or fraud
- Violence, extremism, or criminal threats
- Security vulnerabilities or account compromise
5. Reporting Channels
Reports may be submitted through in-product reporting tools, dedicated safety forms, or designated email channels.
- In-App Reporting: Primary reporting mechanism
- Safety Email: safety@friendium.com
- Emergency Escalation: emergency@friendium.com
- Legal Requests: legalrequests@friendium.com
6. Automated Detection & Proactive Signals
Friendium employs automated systems to identify high-risk signals, including patterns of abuse, suicide ideation indicators, child exploitation risks, and credible threats. These systems may trigger proactive reviews without user reports.
7. Triage & Severity Classification
Reports are triaged based on severity, urgency, and potential harm:
- Low Risk: Policy violations without immediate harm
- Medium Risk: Ongoing abuse or emerging threats
- High Risk: Credible threats, self-harm indicators, or child safety risks
- Critical: Imminent danger to life or public safety
8. Safety Escalation Procedures
High-risk and critical cases are escalated to specialized teams, including:
- Child Safety Operations
- Threat Assessment & Abuse Response
- Security Operations & Incident Response
- Legal & Compliance
9. Emergency Response & External Coordination
In life-threatening situations, Friendium may:
- Preserve relevant data
- Restrict account activity immediately
- Contact emergency services where legally permitted
- Cooperate with law enforcement under applicable law
10. Confidentiality & Reporter Protection
Reports are handled confidentially. Friendium does not disclose the identity of reporters except where legally required.
11. False Reporting & Abuse of the System
Knowingly submitting false or malicious reports may result in enforcement actions, including account suspension.
12. Enforcement Outcomes
- Content removal or restriction
- Warnings or educational interventions
- Temporary account limitations
- Permanent suspension or platform bans
- Cross-platform enforcement within Nexa-Group
13. Appeals & Review
Users subject to enforcement may appeal decisions through designated channels. Appeals are reviewed independently, but Friendium retains final discretion.
14. Legal Obligations & Data Preservation
Friendium may retain records related to safety reports to comply with legal obligations, audits, and investigations.
15. Transparency & Accountability
Aggregate reporting and enforcement data may be published in transparency or safety reports, without identifying individuals.
16. Platform Authority
Friendium reserves the right to act proactively, limit access, or escalate issues beyond what is explicitly listed when credible risk is identified.
17. Policy Updates
This policy may be updated to reflect evolving safety risks, legal requirements, and operational learnings.
18. Contact Information
Safety Team: safety@friendium.com
Emergency Escalation: emergency@friendium.com
Legal & Compliance: legal@nexa-group.org
