Direct Messaging Safety Policy

1. Purpose & Scope

Direct messaging on ReelCiety enables private communication between users. While this feature supports creativity, collaboration, and community engagement, it also carries elevated risk for harassment, coercion, exploitation, scams, and abuse. This policy defines acceptable use, prohibited conduct, enforcement mechanisms, and safety protections applicable to all messaging-related features.

This policy applies to:

• Private messages and message requests
• Replies and reactions in private conversations
• Attachments, links, images, videos, and audio shared via messages
• Automated or scripted messaging behavior
• Messaging between users, creators, businesses, and brands

2. Messaging Eligibility & Access Controls

ReelCiety may restrict or condition access to direct messaging features based on account age, activity history, verification status, or safety signals. Certain users, including minors, may be subject to additional limitations.

• Message requests may be enabled or disabled by recipients
• Unknown senders may be placed in filtered request queues
• Messaging privileges may be suspended for policy violations

3. Prohibited Conduct in Direct Messages

The following behaviors are strictly prohibited in private messages:

• Harassment, threats, intimidation, or coercion
• Sexual exploitation, grooming, or solicitation
• Unwanted sexual content or explicit imagery
• Hate speech, slurs, or demeaning language
• Extortion, blackmail, or threats to expose information
• Fraud, impersonation, phishing, or scam activity
• Sharing malware, malicious links, or deceptive downloads
• Repeated unwanted contact after being asked to stop

4. Protection of Minors

Safety of minors is a highest priority. ReelCiety enforces strict rules governing messaging involving users under the age of 18.

• Adults may not initiate private conversations with minors unless permitted by law and platform rules
• Sexual content involving minors is strictly prohibited
• Suspicious interactions may be escalated to child safety teams
• Accounts engaging in grooming behavior are permanently removed

5. Consent & User Control

Users retain control over who may contact them. ReelCiety provides tools to manage messaging preferences, including:

• Blocking or muting individual users
• Restricting message requests
• Reporting abusive messages
• Disabling messaging entirely

6. Automated Detection & Monitoring

ReelCiety uses a combination of automated systems and human review to detect harmful messaging patterns, including:

• High-volume unsolicited messages
• Known scam or fraud indicators
• Threatening or coercive language
• CSAM-related signals

Automated systems are designed to minimize false positives while enabling rapid intervention where user safety may be at risk.

7. Reporting & Escalation

Users may report direct messages directly from the messaging interface. Reports are reviewed by trained safety specialists. Depending on severity, reports may result in:

• Warnings or temporary restrictions
• Account suspension or permanent removal
• Escalation to law enforcement where legally required

8. Evidence Preservation & Investigations

ReelCiety may preserve message data for limited periods when required for:

• Abuse investigations
• Appeals and dispute resolution
• Legal or regulatory compliance

Access to preserved data is strictly controlled and logged.

9. Business & Creator Messaging

Business accounts, creators, and brands using messaging features must:

• Respect consent and opt-out requests
• Refrain from deceptive or misleading communications
• Comply with advertising and disclosure requirements

10. Enforcement & Penalties

Violations of this policy may result in:

• Message deletion
• Feature restrictions
• Account suspension or termination
• Referral to appropriate authorities

11. Legal Compliance & Jurisdiction

Messaging activity is subject to applicable laws, including privacy, child protection, harassment, and anti-fraud regulations. ReelCiety cooperates with lawful requests in accordance with its Law Enforcement Request Guide.

12. Updates to This Policy

This policy may be updated to reflect changes in law, platform features, or emerging safety risks. Continued use of messaging features constitutes acceptance of the updated policy.

13. Contact

Safety & Abuse Reports: safety@reelciety.com
Legal: legal@nexa-group.org
User Support: support@reelciety.com