DM Rate Limits & Spam Prevention Policy

1. Purpose & Risk Landscape

Direct messaging systems are frequently targeted for spam, fraud, phishing, harassment, and malicious automation. ReelCiety implements strict DM rate limits and behavioral analysis to reduce abuse while allowing meaningful private communication between users.

2. Scope of Application

This policy applies to:

• Direct messages between users
• Message requests from non-followers
• Group messages
• Media attachments and links sent via DMs
• Automated or scripted messaging behavior

3. Rate Limiting Framework

ReelCiety enforces dynamic DM rate limits based on multiple factors, including account age, prior behavior, verification status, and recipient interaction.

• Maximum messages per hour/day
• Limits on new conversation initiations
• Limits on identical or near-identical messages
• Cooldown periods after rapid sending

4. Message Request Controls

Messages sent to users who do not follow the sender may be routed to a message request inbox or blocked entirely depending on recipient settings. Users may:

• Restrict message requests to followers only
• Automatically filter suspected spam
• Disable message requests altogether

5. Spam Detection Signals

ReelCiety evaluates a range of indicators to detect spam and scam activity, including:

• High-volume unsolicited messages
• Repetitive promotional content
• Suspicious links or shortened URLs
• Cryptocurrency, investment, or giveaway scams
• Off-platform redirection attempts

6. Automated Enforcement Actions

When spam or abusive behavior is detected, ReelCiety may apply:

• Temporary DM restrictions
• Message delivery delays
• Link blocking or media suppression
• Account-level enforcement actions

7. Protections for Recipients

Recipients are protected through:

• Spam labeling and warnings
• One-click blocking and reporting
• Auto-muting of abusive senders
• Safety prompts for suspicious messages

8. Group Messaging Controls

Group messages are subject to additional safeguards, including:

• Limits on adding users without consent
• Admin moderation controls
• Automated detection of mass-invite abuse

9. Automation & Bot Restrictions

Automated messaging via scripts, bots, or third-party tools is prohibited unless explicitly authorized. Unauthorized automation may result in immediate suspension.

10. User Education & Transparency

ReelCiety may display notices explaining why a message was delayed, blocked, or filtered. These notices are designed to improve understanding and reduce accidental violations.

11. Appeals & Remediation

Users may appeal DM restrictions through the Appeals System. Repeated or intentional abuse may render appeals ineligible.

12. Data Handling & Privacy

Message metadata may be analyzed for abuse prevention. ReelCiety does not read message content for advertising purposes and applies strict access controls to DM data.

13. Legal & Regulatory Compliance

DM safeguards are implemented in compliance with anti-spam laws, consumer protection regulations, and online safety requirements across jurisdictions.

14. Policy Updates

This policy may be updated to address emerging threats or regulatory changes. Continued use of messaging features constitutes acceptance of updates.

15. Contact

Trust & Safety: safety@reelciety.com
Abuse Reports: abuse@reelciety.com
Legal: legal@nexa-group.org