Friendium Account Recovery & Identity Verification Policy
This policy governs how Friendium verifies user identity, restores access to compromised or inaccessible accounts, and prevents unauthorized access, fraud, and identity abuse. As a real-identity social network operated by Nexa-Group, Friendium applies strict verification and recovery safeguards.
1. Purpose & Security Principles
Account recovery and identity verification are critical to maintaining trust, safety, and platform integrity. This policy is designed to:
- Ensure only rightful account owners regain access
- Prevent account takeovers and impersonation
- Protect personal data and communications
- Comply with global privacy and security regulations
- Reduce social engineering and fraud risks
2. When Identity Verification Is Required
Friendium may require identity verification in the following situations:
- Lost access to email, phone number, or authentication factors
- Suspected account compromise or hacking
- Multiple failed login or recovery attempts
- Reports of impersonation or misrepresentation
- High-risk account activity or security anomalies
- Appeals involving account ownership disputes
3. Recovery Eligibility
Account recovery requests must be submitted by the original account holder. Third parties may not request access unless legally authorized.
Friendium reserves the right to deny recovery if ownership cannot be reliably established.
4. Verification Methods
Depending on risk level, Friendium may request one or more of the following:
- Government-issued photo identification
- Selfie or live verification check
- Verification via registered email or phone number
- Security questions or account history confirmation
- Two-factor authentication validation
5. Data Handling & Privacy Safeguards
Identity verification data is:
- Used solely for verification purposes
- Stored securely and access-restricted
- Retained only as long as necessary
- Processed in accordance with privacy laws
Verification materials are never shared with advertisers or third parties.
6. Account Takeover Scenarios
If an account takeover is suspected, Friendium may:
- Temporarily lock the account
- Invalidate active sessions
- Reset credentials and security tokens
- Review recent activity for abuse or fraud
7. Recovery Timelines
Recovery timelines vary based on risk and complexity. High-risk cases may require extended review to ensure safety and accuracy.
8. Failed Recovery Attempts
Repeated failed recovery attempts may result in:
- Temporary recovery cooldown periods
- Additional verification requirements
- Permanent denial of recovery access
9. Prohibited Recovery Practices
The following are strictly prohibited:
- Submitting false or forged identification
- Impersonating another individual
- Using stolen documents or credentials
- Attempting to bypass verification controls
10. Legal & Law Enforcement Requests
Friendium does not disclose account access or credentials to law enforcement without valid legal process. Requests are reviewed under the Law Enforcement Request Guide.
11. Special Cases
- Deceased users: See Memorialized & Legacy Accounts Policy
- Minors: Subject to Child Safety & Minor Protection Policy
- High-profile accounts: Enhanced verification may apply
12. Appeals & Disputes
Users may appeal recovery denials by providing additional documentation. Appeals are reviewed by trained specialists.
13. Security Best Practices for Users
- Enable multi-factor authentication
- Maintain up-to-date contact information
- Use strong, unique passwords
- Monitor account activity regularly
14. Relationship to Other Policies
- Account Authenticity Rules
- Fake Account & Misrepresentation Policy
- Privacy Policy
- Security Practices Disclosure
15. Policy Updates
This policy may be updated to address evolving security threats, technologies, or legal requirements.
16. Contact
Account Recovery: support@friendium.com
Security Issues: security@friendium.com
Legal & Compliance: legal@nexa-group.org
