Incident Response Policy

1. Purpose & Scope

ReelCiety operates a large-scale, visual-first social platform where incidents can emerge rapidly and propagate widely. This policy establishes a formal incident response framework to ensure fast, coordinated, and accountable handling of incidents that may impact users, systems, data, or public trust.

This policy applies to all ReelCiety services, infrastructure, employees, contractors, partners, and third-party service providers under Nexa-Group oversight.

2. Definition of an Incident

An “incident” is any event that threatens:

• User safety or well-being
• Platform availability or integrity
• Data confidentiality or privacy
• Compliance with laws or regulations
• Public trust in ReelCiety or Nexa-Group

3. Incident Categories

• Security Incidents: Data breaches, account takeovers, system intrusions
• Safety Incidents: Threats of violence, coordinated harassment, CSAM
• Operational Incidents: Service outages, data loss, deployment failures
• Policy Incidents: Widespread policy abuse or enforcement failures
• Legal & Regulatory Incidents: Court orders, regulator inquiries, compliance risks

4. Incident Detection & Reporting

Incidents may be detected through:

• Automated monitoring and alerting systems
• User reports and escalations
• Internal audits and reviews
• Third-party disclosures or law enforcement notices

5. Severity Classification

Incidents are classified by severity:

• Low: Limited impact, no immediate user harm
• Medium: Moderate impact, localized disruption
• High: Significant user or system impact
• Critical: Life-threatening risk, major breach, or legal exposure

6. Incident Response Phases

ReelCiety follows a structured response lifecycle:

• Identification: Confirm and scope the incident
• Containment: Limit spread and prevent escalation
• Mitigation: Address root cause and reduce harm
• Recovery: Restore services and user access
• Post-Incident Review: Analyze and document lessons learned

7. Roles & Responsibilities

• Incident Commander: Overall coordination and decision-making
• Security Team: Technical investigation and containment
• Trust & Safety Team: User protection and content enforcement
• Legal & Compliance: Regulatory and legal assessment
• Communications Team: Internal and external messaging

8. User Safety & Harm Mitigation

In incidents involving user safety, ReelCiety may:

• Remove or restrict harmful content
• Lock or suspend accounts
• Provide crisis resources or referrals
• Escalate to emergency or law enforcement channels

9. Data Breaches & Privacy Incidents

In the event of a data breach, ReelCiety follows:

• Immediate containment and forensic analysis
• Notification to Nexa-Group leadership
• Regulatory notifications where legally required
• User notifications when risk is material

10. Communication & Disclosure

Communication during incidents is tightly controlled to:

• Avoid misinformation or panic
• Protect ongoing investigations
• Comply with legal and regulatory requirements

11. Coordination with Authorities

For severe incidents, ReelCiety may coordinate with:

• Law enforcement agencies
• Data protection authorities
• Emergency services
• Regulatory bodies

12. Incident Documentation

All incidents are documented, including:

• Timeline of events
• Actions taken
• Impact assessment
• Remediation steps

13. Post-Incident Review

After resolution, ReelCiety conducts a formal review to:

• Identify root causes
• Improve detection and response
• Update policies or systems
• Reduce future risk

14. Oversight by Nexa-Group

Nexa-Group maintains oversight authority for major incidents, including approval of disclosures and remediation strategies.

15. Policy Updates

This policy may be updated to reflect evolving threats, regulatory requirements, or operational improvements.

16. Contact

Incident Response: incident@reelciety.com
Security Team: security@reelciety.com
Legal Oversight: legal@nexa-group.org