Assistive Technology Support Guidelines

1. Purpose & Accessibility Commitment

Friendium is committed to enabling broad participation for users with disabilities by supporting commonly used assistive technologies where reasonably practicable. These guidelines clarify the scope of that support, the technical boundaries of compatibility, and the shared responsibilities between Friendium, users, and third-party providers.

Assistive technologies include software and hardware designed to help users perceive, interact with, or navigate digital services that may otherwise be inaccessible.

2. Scope of Assistive Technologies

Friendium may support, but does not guarantee universal compatibility with, the following categories of assistive technologies:

• Screen readers (e.g., VoiceOver, NVDA, JAWS)
• Screen magnification and zoom tools
• Speech recognition and dictation software
• Alternative input devices (switches, eye tracking, adaptive keyboards)
• Text-to-speech (TTS) engines
• Operating system–level accessibility services

3. Platform-Level Support

Friendium designs core user flows to interoperate with assistive technologies through:

• Semantic markup and accessible navigation structures
• ARIA labels and roles where appropriate
• Keyboard navigability for essential actions
• Compatibility with native accessibility APIs

Support may vary depending on device, browser, operating system, and application version.

4. Limitations & Variability

Due to the diversity of assistive technologies and rapid platform evolution, Friendium does not warrant that all features will function seamlessly with all tools at all times.

Known limitations may include:

• Partial support for experimental or beta features
• Reduced functionality in third-party embeds
• Latency or inaccuracies in automated accessibility features
• Differences between web and mobile implementations

5. Third-Party Content & Integrations

Content hosted, embedded, or linked from third-party services may not meet Friendium’s accessibility standards.

Friendium is not responsible for the accessibility compliance of:

• External websites or applications
• Third-party plugins or integrations
• User-generated embeds or shared links

6. User Responsibilities

Users are responsible for:

• Maintaining up-to-date assistive technology software
• Configuring device-level accessibility settings
• Providing accurate alt-text and captions where required
• Reporting accessibility barriers through official channels

7. Creator & Business Responsibilities

Creators, page owners, advertisers, and businesses must ensure that their content does not intentionally interfere with assistive technologies.

Prohibited conduct includes:

• Deliberate obstruction of screen readers
• Use of inaccessible custom interfaces without alternatives
• Misuse of accessibility metadata for deceptive purposes

8. Testing & Continuous Improvement

Friendium conducts periodic internal testing using representative assistive technologies and accessibility evaluation tools.

Testing does not guarantee defect-free accessibility and is not a substitute for individualized accommodations.

9. Accessibility Feedback & Reporting

Users are encouraged to report accessibility issues, including:

• Incompatibility with assistive tools
• Navigation barriers
• Missing accessibility metadata

Reports help inform prioritization but do not guarantee immediate fixes.

10. Legal & Regulatory Context

Friendium aligns its accessibility efforts with recognized standards such as WCAG 2.1 where feasible, but does not represent that the platform meets all legal accessibility obligations in every jurisdiction.

These guidelines are informational and do not create enforceable rights beyond applicable law.

11. No Medical or Professional Advice

Friendium does not provide medical, therapeutic, or disability-related advice. Users should consult qualified professionals regarding assistive technology selection and configuration.

12. Modifications & Updates

Friendium may modify assistive technology support as features evolve, technologies change, or operational constraints arise.

13. Disclaimers

Assistive technology support is provided on an “as-is” and “as-available” basis without warranties of uninterrupted or error-free operation.

14. Contact Information

Accessibility-related inquiries may be directed to:

• Accessibility Team: accessibility@friendium.com
• User Support: support@friendium.com
• Legal: legal@friendium.com