Privacy Policy

1. Introduction & Scope

ReelCiety is operated by Nexa-Group (“Nexa-Group,” “we,” “us,” or “our”). We are committed to protecting the privacy, confidentiality, and security of personal data entrusted to us by users, creators, advertisers, partners, and visitors.

This Privacy Policy applies to all users worldwide and covers data collected through:

• The ReelCiety website and mobile applications
• User accounts, profiles, and interactions
• Creator tools, monetization features, and analytics
• Advertising, sponsorship, and brand services
• Customer support, legal, and compliance communications

This policy should be read together with our Terms of Service and all related policies.

2. Categories of Personal Data We Collect

We collect different categories of personal data depending on how you interact with ReelCiety.

2.1 Account & Identity Data

• Username, display name, profile photo
• Email address, phone number (if provided)
• Date of birth or age confirmation
• Account verification or authentication records

2.2 Content & Interaction Data

• Posts, comments, captions, messages, and media uploads
• Likes, shares, follows, views, and engagement metrics
• Reports, appeals, and moderation history

2.3 Technical & Usage Data

• IP addresses, device identifiers, browser and OS information
• Log files, timestamps, crash reports, performance metrics
• Cookies, pixels, and similar technologies

2.4 Financial & Transaction Data

• Subscription status and purchase history
• Virtual currency balances and transactions (if applicable)
• Payout, tax, and payment processor records

3. Legal Bases for Processing (GDPR)

Where required by law, we process personal data under one or more of the following legal bases:

• Performance of a contract (providing the platform and services)
• Compliance with legal obligations
• Legitimate interests (platform security, fraud prevention, analytics)
• User consent (where explicitly required)

4. How We Use Personal Data

We use personal data for purposes including:

• Operating, maintaining, and improving ReelCiety
• Personalizing content, feeds, and recommendations
• Providing customer support and responding to requests
• Processing payments, subscriptions, and monetization
• Enforcing policies, detecting abuse, and ensuring safety
• Complying with legal, regulatory, and law enforcement obligations

5. Sharing & Disclosure of Data

We do not sell personal data. We may share data with:

• Service providers (hosting, analytics, payment processing)
• Affiliates and subsidiaries of Nexa-Group
• Legal authorities where required by law
• Business partners under strict contractual safeguards

All third parties are required to protect data and use it only for authorized purposes.

6. International Data Transfers

ReelCiety operates globally. Personal data may be transferred and processed outside your country of residence. Where required, we use appropriate safeguards such as standard contractual clauses and security controls.

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this policy, including legal, regulatory, security, and dispute resolution needs.

• Account data: retained until account deletion
• Content: retained until deleted or account termination
• Logs & security data: retained per compliance requirements

8. User Rights

Depending on your jurisdiction, you may have rights including:

• Access to your personal data
• Correction of inaccurate data
• Deletion or restriction of processing
• Data portability
• Objection to certain processing activities

9. Security Measures

We implement technical and organizational measures to protect personal data, including encryption, access controls, monitoring, and regular security reviews.

10. Children’s Privacy

ReelCiety is not intended for children below the minimum age required by law. We do not knowingly collect personal data from children without appropriate consent.

11. Cookies & Tracking Technologies

We use cookies and similar technologies to operate and improve the platform. Details are provided in our Cookie Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the platform or other appropriate means.

13. Contact Information

Privacy Office: privacy@nexa-group.org
Data Protection Officer: dpo@nexa-group.org
Support: support@reelciety.com