Refund Policy

1. Introduction & Scope

This Refund Policy applies to all purchases made in connection with Vexor, including:

• In-app purchases made via the Apple App Store (iOS).
• In-app purchases made via the Google Play Store (Android).
• Any direct payments processed by Vexor or Nexa Group (where available).

By making a purchase on or through Vexor, you acknowledge that you have read, understood, and agree to this Refund Policy, our Terms of Service, and any applicable app store terms and conditions.

2. Digital Goods & Non-Refundable Purchases

Vexor offers digital products and services, including but not limited to:

• Virtual currency (coins, tokens, or similar units).
• Boosts, promotions, or content visibility enhancements.
• Creator tools, premium features, and subscription packages.
• Any other one-time or recurring digital benefits.

Unless otherwise mandated by applicable consumer protection law, all digital purchases are considered final and non-refundable. Once digital goods are delivered to your account, Vexor cannot revoke or “return” them, and therefore we typically cannot issue direct refunds.

3. Apple App Store & Google Play Purchases

If you purchased a subscription, coins, or any other digital item through a mobile app store:

• Apple App Store (iOS)
• Google Play Store (Android)

The billing relationship is between you and the app store provider. Vexor and Nexa Group do not have direct access to your full payment details or the ability to reverse or modify those transactions.

To request a refund for app store purchases, please use the official channels below:

Apple Refund Requests

Visit: https://reportaproblem.apple.com
Follow Apple’s instructions to request a refund for your Vexor purchase.

Google Play Refund Requests

Visit: https://support.google.com/googleplay/refund
Follow Google’s instructions to request a refund for your Vexor purchase.

Vexor Support can provide documentation or context for your request, but the final decision for app store refunds rests with Apple or Google.

4. Direct Billing Through Vexor (If Applicable)

In some regions, Vexor or Nexa Group may offer direct billing options (for example, web purchases using cards or local payment providers). Where Vexor is the direct merchant of record, refund handling will follow:

• Applicable consumer protection law in your country.
• This Refund Policy and our Terms of Service.

In such cases, users may contact billing@vexor.to to request an evaluation of potential refund eligibility. Proof of purchase (receipts, transaction IDs, screenshots) may be required.

5. Unauthorized & Fraudulent Purchases

If you believe that your Vexor account or device has been used to make purchases without your permission, you should:

• Immediately change your Vexor account password and enable security features.
• Secure your email and device (OS passcode, biometric lock, etc.).
• Contact Vexor Support with details of the suspected unauthorized activity.

Vexor may, at our discretion:

• Investigate unusual or suspicious account activity.
• Temporarily freeze payment and monetization features during review.
• Assist you with dispute information for Apple, Google, or your bank.

While Vexor will support you throughout the process, we cannot guarantee refunds for unauthorized charges, since final decisions often depend on your bank, payment provider, or platform (Apple/Google).

6. Subscription Cancellations

Users may cancel Vexor subscriptions at any time through their device or platform settings:

• Apple: iOS Settings → Apple ID → Subscriptions.
• Google Play: Google Play Store → Payments & Subscriptions.
• Vexor Direct (if available): In-app account or billing settings.

Canceling a subscription:

• Prevents future recurring charges.
• Does not automatically refund previous subscription periods.
• Allows you to retain access to benefits until the end of the current billing cycle.

To request a refund for a subscription already billed, you must follow the appropriate process detailed in Sections 3 and 4 above.

7. Duplicate or Accidental Purchases

If you suspect that you were charged twice or made an accidental purchase, please:

• For Apple App Store or Google Play purchases, submit a request using their official refund forms.
• For Vexor direct billing (where applicable), contact billing@vexor.to with transaction details.

Nexa Group may, at its sole discretion and subject to law, issue a refund or credit coins/benefits to your account in cases of clear technical or billing error.

8. Refunds for Service Errors or Non-Delivery

In rare cases where a Vexor service fails to perform as intended, we may review your eligibility for a refund or in-app credit. Examples include:

• Promotional boosts that did not activate or apply correctly.
• Coins or virtual currency not delivered after a successful charge.
• Technical failures that prevented use of a purchased premium feature.

To evaluate these cases, Vexor may request:

• Purchase receipts or transaction IDs.
• Screenshots or screen recordings.
• Time and date of the issue and device details.

Remedies may include re-delivery of digital goods, extension of subscription time, in-app credit, or, in limited cases, a refund in alignment with app store rules and applicable law.

9. Chargebacks & Fraud Prevention

Filing chargebacks or payment disputes with your bank or card issuer for legitimate purchases without first contacting Vexor may be considered abusive behavior. In cases of repeated or fraudulent chargebacks, Vexor and Nexa Group may:

• Restrict or suspend your Vexor account.
• Remove or void associated digital goods or balances.
• Disable participation in creator monetization programs.
• Terminate accounts in cases of confirmed payment fraud.

10. Refund Time Limits & Regional Differences

Refund eligibility and time limits can vary by platform and jurisdiction. As general guidance (subject to change by the platforms themselves):

• Apple App Store: Typically within a short period (often 48 hours), but rules vary by country.
• Google Play Store: Usually within 48 hours for self-service, with extended review in some cases.
• Vexor Direct Billing: Where legally required, users may have a limited right of withdrawal (for example 14 days) unless the digital service has been fully consumed or activated.

Regional consumer protection laws (e.g., EU consumer rights, UK regulations, Norwegian law) may grant additional rights. Vexor will comply with mandatory local rules where applicable.

11. Purchases Made by Children or Minors

Parents or legal guardians are responsible for managing in-app purchases and device-level restrictions for minors using Vexor. We strongly recommend enabling:

• App store purchase restrictions or password requirements.
• Parental control settings on both iOS and Android.

If a minor makes unauthorized purchases, guardians should contact:

• The relevant app store (Apple or Google) to request a refund.
• Vexor Support with details to help investigate any account abuse.

12. How to Contact Vexor About Purchases

If you have questions about a transaction, need assistance with a billing issue, or believe an error has occurred, please contact:

Billing & Payments: billing@vexor.to
General Support: support@vexor.to
Legal & Compliance (Nexa Group): legal@nexa-group.org

13. Changes to This Refund Policy

Vexor and Nexa Group may update this Refund Policy from time to time to reflect legal changes, new payment methods, or updates to platform functionality. When we make significant changes, we may notify users via:

• In-app notifications.
• Website or Help Center updates.
• Revised “Last Updated” date on this page.

Continued use of Vexor after such updates constitutes your acceptance of the revised Refund Policy.