Infrastructure Resilience & Uptime Policy

1. Purpose

ReelCiety is a large-scale, visual-first social platform that relies on resilient infrastructure to serve users globally. This policy establishes the principles, safeguards, and operational practices used to minimize downtime, mitigate failures, and protect users, creators, and partners from service disruption.

2. Scope

This policy applies to all infrastructure components operated or managed by Nexa-Group in connection with ReelCiety, including but not limited to:

• Cloud hosting environments
• Data storage systems
• Networking and content delivery infrastructure
• Authentication and identity services
• Media processing and delivery pipelines
• Monitoring, logging, and alerting systems

3. Infrastructure Design Principles

ReelCiety’s infrastructure is designed according to the following core principles:

• Redundancy: No single point of failure for critical systems
• Scalability: Ability to handle traffic spikes and viral events
• Fault Isolation: Containment of failures to limit cascading impact
• Security-by-Design: Embedded security controls at every layer
• Observability: Real-time insight into system health

4. High Availability Architecture

ReelCiety utilizes high-availability architecture patterns, including:

• Multi-zone and multi-region deployments
• Load balancing and traffic distribution
• Failover and redundancy for critical services
• Replicated databases and storage systems
• Content delivery networks (CDNs)

5. Uptime Objectives

While no online service can guarantee uninterrupted availability, ReelCiety aims to maintain industry-standard uptime targets for core services. Uptime objectives may vary by system criticality and region.

Planned maintenance, force majeure events, and external dependency failures may impact availability.

6. Monitoring & Alerting

ReelCiety continuously monitors infrastructure health through automated systems that track:

• Latency and response times
• Error rates and service failures
• Resource utilization
• Security anomalies
• Traffic patterns and abuse indicators

Alerts are escalated to on-call engineers and security teams based on severity.

7. Capacity Planning

Nexa-Group conducts ongoing capacity planning to ensure infrastructure can support:

• User growth and engagement trends
• Major feature launches
• Seasonal or event-driven traffic spikes
• Unexpected viral activity

8. Maintenance & Change Management

Infrastructure changes follow structured change-management processes, including:

• Risk assessment prior to deployment
• Staged rollouts and canary releases
• Rollback procedures
• Maintenance windows when feasible

9. Incident Resilience

In the event of outages or degradation, ReelCiety activates incident response protocols to:

• Stabilize affected services
• Restore functionality in priority order
• Communicate internally and externally as appropriate
• Prevent recurrence

10. Disaster Recovery

Disaster recovery strategies include:

• Regular backups and integrity checks
• Geographic data redundancy
• Recovery time objectives (RTOs)
• Recovery point objectives (RPOs)
• Periodic recovery testing

11. Third-Party Dependencies

ReelCiety relies on select third-party infrastructure providers. While Nexa-Group conducts due diligence and monitoring, it cannot fully control external outages or disruptions.

12. Force Majeure

Nexa-Group shall not be liable for service interruptions caused by events beyond reasonable control, including natural disasters, widespread internet outages, government actions, or large-scale cyber incidents.

13. Transparency & Communication

Significant outages or prolonged disruptions may be communicated through official status pages, platform notices, or direct user communications when appropriate.

14. Continuous Improvement

Infrastructure resilience is continuously reviewed and improved based on:

• Incident post-mortems
• Performance metrics
• Security threat evolution
• Regulatory expectations

15. Legal Disclaimer

To the maximum extent permitted by law, Nexa-Group disclaims any guarantee of uninterrupted service. Availability may vary, and temporary disruptions do not constitute breach of contract unless expressly stated otherwise.

16. Policy Updates

This policy may be updated to reflect changes in technology, risk environment, or operational needs.

17. Contact

Infrastructure Operations: infra@reelciety.com
Security & Resilience: security@reelciety.com
Legal & Compliance: legal@nexa-group.org