Appeals System

1. Purpose & Principles

ReelCiety recognizes that automated systems and human moderators may, on rare occasions, make incorrect or disputed enforcement decisions. The Appeals System exists to provide a structured, fair, and auditable process for reviewing such actions.

The system is designed to balance:

• User rights to contest enforcement decisions
• Platform safety and abuse prevention
• Operational scalability and consistency
• Legal, regulatory, and contractual obligations

2. Actions Eligible for Appeal

Users may submit appeals for the following actions:

• Content removal or restriction
• Account warnings or strikes
• Temporary suspensions
• Permanent account bans
• Visibility or reach limitations
• Monetization or feature restrictions

3. Actions Not Eligible for Appeal

• Expired or voluntarily deleted content
• Actions required by law or court order
• Emergency safety removals involving imminent harm
• Accounts terminated for CSAM or terrorism
• Repeat abusive or bad-faith appeals

4. Appeal Submission Process

Appeals must be submitted through official ReelCiety channels within the designated time window.

• Appeals must be submitted by the account owner
• Required information includes context, explanation, and evidence
• False statements may result in additional enforcement

5. Review Methodology

Appeals are reviewed using a tiered approach:

• Automated preliminary checks for eligibility
• Human moderator review for factual assessment
• Senior reviewer escalation for complex or precedent-setting cases

6. Evidence Considered

• Original content and metadata
• Policy context at time of enforcement
• User-submitted explanations or documentation
• Behavioral and account history

7. Decision Outcomes

Appeals may result in:

• Upholding the original action
• Partial modification of enforcement
• Full reversal and restoration of content or access
• Additional enforcement if new violations are identified

8. Timelines

Typical review timelines:

• Standard appeals: 24 hours to 7 days
• Complex cases: up to 30 days
• Regulatory or legal cases: variable

9. Abuse of the Appeals Process

Abuse of the appeals system undermines platform integrity. ReelCiety may restrict appeal access for:

• Repeated frivolous appeals
• Harassment of reviewers
• Submission of fraudulent evidence

10. Transparency & Recordkeeping

Appeal outcomes are logged internally to:

• Improve moderation accuracy
• Support audits and transparency reporting
• Demonstrate regulatory compliance

11. Regulatory Alignment

This system aligns with:

• EU Digital Services Act appeal requirements
• Consumer protection standards
• Platform accountability frameworks

12. Finality of Decisions

Once an appeal is resolved, the decision is considered final. Repeated appeals on the same action may be rejected.

13. Nexa-Group Oversight

Nexa-Group retains oversight authority for high-risk, high-impact, or legally sensitive appeal outcomes.

14. Policy Updates

ReelCiety may update this Appeals System to reflect operational, legal, or regulatory changes.

15. Contact

Appeals Team: appeals@reelciety.com
Trust & Safety: safety@reelciety.com
Legal Oversight: legal@nexa-group.org