Refund Policy

1. Purpose & Scope

ReelCiety provides digital services, virtual features, and optional paid products. Because many services are delivered immediately and digitally, refund eligibility is limited. This policy is designed to balance consumer protection with fraud prevention and platform integrity.

2. General Refund Principles

• Refunds are not automatic and must be requested.
• Refund eligibility depends on the product type and usage status.
• Completed or consumed digital services are generally non-refundable.
• Fraudulent or abusive refund behavior may result in account action.

3. Non-Refundable Items

The following are generally non-refundable:

• Used or partially used virtual currency
• Completed subscriptions or elapsed subscription periods
• Promotional boosts, ads, or visibility features once delivered
• Creator tips, gifts, or donations once transferred
• Accounts terminated for policy violations

4. Refundable Situations

Refunds may be granted in limited circumstances, including:

• Duplicate or accidental charges
• Technical failures preventing access to paid features
• Unauthorized purchases (subject to investigation)
• Billing errors attributable to ReelCiety systems

5. Subscription Refunds

Subscription fees are billed in advance. Unless required by local law, refunds are not provided for partially used subscription periods. Users may cancel future renewals at any time through account settings.

6. Unauthorized Transactions

If you believe a transaction was unauthorized, you must notify ReelCiety promptly. Investigations may require identity verification and transaction history review.

7. Chargebacks & Payment Disputes

Initiating a chargeback without first contacting ReelCiety may result in:

• Temporary suspension of account features
• Permanent loss of monetization access
• Account termination for repeated abuse

8. How to Request a Refund

Refund requests must include:

• Account username or ID
• Transaction ID and date
• Reason for the request
• Supporting documentation if applicable

9. Review & Decision Process

All refund requests are reviewed manually or through automated systems. Decisions are final unless required otherwise by law.

10. Regional Consumer Rights

This policy does not override mandatory consumer protection laws in your jurisdiction. Where required, statutory refund or withdrawal rights will apply.

11. Abuse Prevention

ReelCiety actively monitors refund behavior. Accounts engaging in repeated or fraudulent refund requests may face restrictions or termination.

12. Policy Updates

Nexa-Group may update this Refund Policy at any time. Material changes will be communicated where legally required.

13. Contact Information

Billing & Refund Support: billing@reelciety.com
User Support: support@reelciety.com
Legal: legal@nexa-group.org