Account Recovery & Identity Verification Policy

1. Purpose & Security Principles

ReelCiety accounts represent personal identities, creative portfolios, business presences, and in some cases sources of income. Account recovery and identity verification systems are therefore treated as critical security controls.

Our recovery framework is built on the principles of identity assurance, least-privilege access, auditability, and abuse prevention.

2. When Account Recovery Applies

Account recovery processes may be initiated in cases including:

• Lost or compromised passwords
• Suspected account takeover or hacking
• Loss of access to email or authentication devices
• Unauthorized changes to account details
• Account lockouts due to security enforcement

3. Ownership Verification Requirements

To restore access, ReelCiety may require evidence demonstrating legitimate ownership. Verification signals may include:

• Access to the original account email address
• Device, IP, and login history consistency
• Previous passwords or account activity confirmation
• Two-factor authentication validation
• Identity documentation (in limited high-risk cases)

4. Identity Verification Methods

Depending on risk level, ReelCiety may use one or more verification methods:

• Email or SMS-based verification
• Authenticator or backup code validation
• Government-issued ID review (high-risk scenarios)
• Business documentation for brand accounts
• Video or biometric confirmation (where legally permitted)

5. Risk-Based Recovery Controls

Recovery requests are evaluated using automated and human risk assessment models, including:

• Geographic anomalies
• Behavioral deviations
• Prior enforcement history
• Account value and reach
• Signals of coordinated abuse or fraud

6. Account Lockdown & Protective Actions

When compromise is suspected, ReelCiety may:

• Temporarily lock the account
• Revoke active sessions
• Reset credentials
• Disable monetization features
• Limit posting until recovery is complete

7. Recovery for Creator & Monetized Accounts

Accounts with monetization, earnings, or business integrations are subject to enhanced recovery checks due to elevated fraud and financial risk.

• Additional documentation may be required
• Payouts may be temporarily frozen
• Linked payment methods may be reviewed

8. Brand & Organization Account Recovery

For business and organizational accounts, recovery may require:

• Proof of corporate authority
• Domain-based email validation
• Agency authorization documentation
• Trademark or registration records

9. Prohibited Recovery Abuse

The following actions are strictly prohibited:

• Submitting fraudulent recovery claims
• Impersonating account owners
• Using stolen or forged identity documents
• Repeated automated recovery attempts

10. Consequences of Abuse

Abuse of recovery systems may result in:

• Permanent account suspension
• IP or device-level restrictions
• Loss of monetization eligibility
• Referral to law enforcement where applicable

11. Data Handling & Privacy

Identity verification data is handled in accordance with ReelCiety’s Privacy Policy. Sensitive documents are:

• Access-restricted
• Encrypted at rest and in transit
• Retained only as long as legally necessary
• Deleted after verification completion when possible

12. Cross-Border & Legal Considerations

Identity verification processes may vary based on jurisdiction to comply with local privacy, data protection, and consumer protection laws.

13. Third-Party Verification Providers

ReelCiety may use vetted third-party providers to assist with identity verification. All providers are subject to contractual confidentiality and security obligations.

14. Recovery Timelines

Recovery timelines depend on case complexity:

• Standard cases: 24–72 hours
• High-risk or monetized accounts: several business days
• Complex disputes: extended review periods

15. Appeals & Escalation

Users who believe recovery decisions were made in error may submit an appeal. Appeals are reviewed by trained trust and safety specialists.

16. Platform Authority

ReelCiety retains sole discretion to determine account ownership, verification sufficiency, and recovery eligibility to protect users and platform integrity.

17. Contact

Account Recovery: support@reelciety.com
Security Team: security@reelciety.com
Legal: legal@nexa-group.org