Friendium & Nexa-Group Contact Directory
This directory provides official contact channels for Friendium and its parent company, Nexa-Group. It is intended for users, regulators, partners, rights-holders, and authorities seeking legitimate communication regarding platform operations, safety, legal compliance, and governance.
1. Purpose of This Directory
Friendium maintains structured communication channels to ensure that inquiries, reports, and legal requests are handled efficiently, securely, and in compliance with applicable laws. This directory clarifies which contact points should be used for specific matters.
2. General User Support
For general questions related to account usage, features, settings, or technical issues, users should contact:
- Friendium Support: support@friendium.com
3. Trust, Safety & Community Standards
Reports involving harassment, hate speech, threats, abuse, misinformation, or violations of Friendium’s Community Standards should be directed through in-platform reporting tools. Escalated concerns may be addressed via:
- Safety & Enforcement: safety@friendium.com
4. Privacy & Data Protection
Requests involving personal data, privacy rights, access, deletion, correction, or data portability are handled by Friendium’s privacy function:
- Privacy Office: privacy@friendium.com
- Data Protection Officer (DPO): dpo@friendium.com
5. Legal, Regulatory & Compliance Matters
Formal legal inquiries, regulatory correspondence, and compliance-related communications should be sent to:
- Legal Department: legal@friendium.com
- Nexa-Group Legal: legal@nexa-group.org
6. Intellectual Property & Copyright
Copyright infringement notices, trademark concerns, and intellectual property disputes must follow Friendium’s DMCA and copyright procedures:
- IP & Copyright: copyright@friendium.com
- DMCA Notices: dmca@friendium.com
7. Law Enforcement & Government Requests
Verified law enforcement agencies and government authorities seeking lawful access to data must follow the Law Enforcement Request Guide. Requests sent through unauthorized channels may not be processed.
- Law Enforcement Requests: law@friendium.com
- Emergency Requests (Life-Threatening): emergency@friendium.com
8. Security Vulnerabilities & Incident Reporting
Security researchers, partners, or users identifying vulnerabilities or potential security incidents should report them responsibly via:
- Security Team: security@friendium.com
- Bug Bounty / Disclosure: security@friendium.com
9. Advertising, Business & Partnerships
Businesses, advertisers, and partners seeking to engage commercially with Friendium may contact:
- Business & Advertising: business@friendium.com
10. Transparency, Governance & Ethics
Inquiries related to governance, ethics, transparency reporting, or platform accountability should be directed to:
- Transparency Office: transparency@friendium.com
- Nexa-Group Governance: governance@nexa-group.org
11. Media & Press Inquiries
Accredited journalists and media organizations may contact:
- Press & Communications: press@friendium.com
12. Limitations & Proper Use
These contact channels are intended solely for legitimate, good-faith communications. Abuse of contact points, mass unsolicited messages, or fraudulent requests may result in non-response or further action.
13. Jurisdiction & Language
Communications should be submitted in English unless otherwise required by law. Friendium may route requests to regional teams based on jurisdiction.
14. Updates to This Directory
Friendium and Nexa-Group may update this directory periodically to reflect organizational or regulatory changes. Continued use of the platform constitutes acceptance of updated contact procedures.
15. Legal Disclaimer
This directory does not create contractual obligations beyond those defined in Friendium’s Terms of Service and applicable law. Response times are not guaranteed and depend on request type, urgency, and verification.
