ReelCiety & Nexa-Group Contact Directory

1. Purpose & Scope

ReelCiety operates as a visual-first social media platform under the governance, ownership, and corporate oversight of Nexa-Group. To ensure transparency, accountability, and lawful engagement, this directory defines clear contact points for operational, legal, safety, security, and regulatory matters.

Communications sent to the appropriate department ensure faster handling, proper escalation, and compliance with applicable laws and internal governance frameworks.

2. General User & Platform Support

For general questions, account issues, feature support, or non-urgent assistance related to the ReelCiety platform:

• ReelCiety Support: support@reelciety.com
• Help Center & General Inquiries: help@reelciety.com

3. Trust, Safety & User Protection

These channels handle abuse reports, harassment, threats, child safety concerns, and enforcement-related inquiries.

• Trust & Safety Team: safety@reelciety.com
• Policy Enforcement & Moderation: enforcement@reelciety.com
• Child Safety & CSAM Reports: childprotection@reelciety.com
• Emergency Safety Escalations: emergency@reelciety.com

4. Appeals & Account Review

Users who believe enforcement actions were taken in error may submit appeals through the designated review channels.

• Appeals & Account Review: appeals@reelciety.com

5. Legal, Regulatory & Compliance

These contacts are reserved for legal notices, regulatory correspondence, and formal requests.

• ReelCiety Legal: legal@reelciety.com
• Nexa-Group Legal Office: legal@nexa-group.org
• Regulatory & Compliance Affairs: compliance@nexa-group.org

6. Privacy, Data Protection & User Rights

For GDPR, CCPA, data access requests, deletion requests, or privacy concerns:

• ReelCiety Privacy Office: privacy@reelciety.com
• Data Protection Officer (DPO): dpo@reelciety.com
• Nexa-Group Privacy & Compliance: privacy@nexa-group.org

7. Intellectual Property & Copyright

Rights-holders may submit copyright notices, trademark concerns, or counter-notifications using the following channels:

• Copyright & IP Claims: copyright@reelciety.com
• DMCA Notices & Counter-Notices: dmca@reelciety.com

8. Law Enforcement & Government Requests

These restricted channels are intended solely for verified law enforcement agencies and government authorities making lawful requests.

• Law Enforcement Requests (Non-Emergency): legalrequests@reelciety.com
• Emergency / Life-Threatening Requests: emergency@reelciety.com
• Nexa-Group Compliance Liaison: compliance@nexa-group.org

All requests must comply with applicable laws, due process requirements, and the ReelCiety Law Enforcement Request Guide.

9. Security, Vulnerabilities & Incident Reporting

For security vulnerabilities, suspected breaches, or coordinated disclosure:

• Security Operations: security@reelciety.com
• Bug Bounty & Vulnerability Disclosure: infosec@reelciety.com
• Nexa-Group Security Office: security@nexa-group.org

10. Creators, Monetization & Partnerships

For creator programs, monetization questions, brand deals, or partnerships:

• Creator Support: creators@reelciety.com
• Monetization & Payments: monetize@reelciety.com
• Brand & Partnerships: partners@reelciety.com

11. Advertising & Commercial Inquiries

• Advertising Sales: ads@reelciety.com
• Enterprise & Business Development: business@reelciety.com

12. Transparency, Ethics & Governance

For transparency reports, governance matters, and ethical oversight:

• Transparency Office: transparency@reelciety.com
• Ethics & ESG: ethics@nexa-group.org
• Risk & Integrity Office: risk@nexa-group.org

13. Media & Press

• Press & Media Inquiries: press@reelciety.com
• Nexa-Group Media Relations: media@nexa-group.org

14. Important Notice

This directory is provided for transparency and operational clarity. It does not replace emergency services. In immediate danger, users and authorities should contact local emergency services first and then coordinate with ReelCiety as appropriate.